ReVou Frequently Asked Questions

 

General

What are the server requirements?
Please click here  for the full list of server requirements

How soon can I download ReVou software?
As soon as your payment is processed and verified, you will be able to gain instant access to download the package online.

How fast is the response from your support team?
Usually within 1-2 hours for sales and general enquires. Technical support will be responded usually within 24 hours (1 business day) or less.

Do you provide the full source codes?
ReVou provides 100% source code of our software so you can make any changes you need both the layout design and functionality

Do you provide script installation and what is the cost?
ReVou provides professional script installation for our software (does not include server modules setup) for a fee of $40 per setup. We also provide the setup documentation if you prefer to do the setup by yourself on your server.

How long does the script installation take?
Script installation will typically take about 1-2 business days (we will inform customers if there are any delays due to public holidays or sudden increase in script installation requests).

How easily can I customize ReVou look and feel?
Revou is fully template driven using Smarty library which means you can edit all the pages using HTML and CSS.

What is your refund policy?
We provide refunds ONLY if ReVou cannot be properly installed on your server. This means that both customer and our setup team are unable to install the ReVou software. Refund is NOT provided if your server does not meet the server requirements or unable to setup the server modules. Please refer to our partner host JaguarPC if you need to look for a reliable and affordable hosting provider that 100% supports our software

Does the single license purchase includes brand free?
ReVou software is 100% brandable and you are free to remove our copyright notice for an additional fee.

Am I able to run ReVou software on share hosting?
ReVou software is not design for running on shared hosting and we do not recommend customers to run on share hosting unless they are running a small user-base (~100) and the server host meets the server requirements.

What types of server can I run ReVou software on?
We recommend running our software on VPS, Semi-dedicated or a dedicated server for optimum performance.

Is there a discount for multiple software purchase?
Yes we do offer discount for 2 or more license purchase. Please contact us and let us know how many licenses you need for your websites so that we will be able to work out the discount for you.

What happens after the free 1st year updates?
Each purchase comes with free software updates and downloads for 1 year. The cost for annual updates will be $70

Do you offer a trial license?
We currently do not offer a trial license for our software at the moment.

Technical


I need help understand how does the ReVou twitter clone software works for my users
Please click here for more information

Can the script be translated into another language?
Yes certainly. ReVou allows you to easily edit

Where can I get help with Smarty?
We choose Smarty to be ReVou software core templating system because of the ease of use as well as readily available resources online to help webmasters learn how to work with it. The ReVou templates (.tpl files) are mostly HTML but do include some Smarty tags and variables which you can edit using applications like Frontpage and Dreamweaver.

Help, I am getting "internal server error 500" on my website after installation of the ReVou software
Please check the server error log to determine the problem of the setup. If you unable to resolve this, you can forward us the server error log so that we can assist you.

Help, my members are not able to send/receive messages via the instant messenger
It is likely that the issue is due to the TClone not correctly setup. Please refer to the TClone setup guide to ensure that you have correctly install this module and refer to the guidelines to test if TClone is running.